Question 1

Do you offer Cash on Delivery (COD)?

Accepted Answer

No, we currently do not offer COD. All orders must be prepaid.

Question 2

How long does shipping take?

Accepted Answer

Orders are dispatched within 1–3 days and delivered in 3–7 working days, depending on your location.

Question 3

Do you accept returns or exchanges?

Accepted Answer

Since all our products are custom-made, we do not accept returns or exchanges.

Question 4

What if my product arrives damaged?

Accepted Answer

If your product is damaged on arrival, please share an opening video (uncut, taken from the moment you open the parcel). If verified, we will offer a replacement.

Question 5

Can I get my order urgently?

Accepted Answer

Yes! Express options may be available for select products. Please contact us on WhatsApp before placing the order.

Question 6

Can I customize my order?

Accepted Answer

Absolutely! Most of our products can be personalized. For any special request, reach out to us after placing your order.

Question 7

Will my product look exactly like the photos?

Accepted Answer

There may be slight variations in color/finish due to lighting and screen differences, but the overall look remains the same.

Frequently Asked Questions